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Avensys UK Ltd Delivery and Returns Policy

1. Who we are

We are a limited company registered in England and Wales under company number 05320267. Our registered office is at Frederick Road, Hoo Farm Industrial Estate, Kidderminster, DY11 7RA.

For details of how to contact us, please refer to the Contact Us page.

This delivery and returns policy also relates to the Consumer Sales Terms and Conditions and Business Sales Terms and Conditions.

2. Delivery options and lead times

The below table confirms delivery costs for Mainland UK. The website automatically confirms delivery cost based on country and category/package size:

When multiple products are ordered, the individual product delivery fee will still apply. Delivery prices stated as Price on Application (POA) will be quoted for each individual order.

We currently use TNT/UPS for small, medium and large deliveries within the UK and Fedex for international parcels.

We aim to despatch items for delivery within 14 working days.

3. Returns

Returns can be made within 3 months for faulty reconditioned goods, within warranty period. Please contact Resale

to discuss and if relevant arrange a return. Products should be returned in their original packaging or promptly at your cost.

4. Refund policy

Your item(s) will be refunded using the payment method you used to place your order. We are not able to refund through any other payment option. Where a refund is applicable payment will be made within 14 working days of inspection of goods.

Click here to return to the product catalogue

Interested in our services?

Call us on 01562 745 858 or email us to see how we can help