How Ongoing KAM Healthcare Training Enhances Customer Support

Do you wish your suppliers understood more about your products and services, how you work and where your pinch points are? At Avensys, we believe that delivering outstanding customer service starts with understanding the real challenges our customers face. That’s why our KAM healthcare training is central to how we equip our Key Account Managers to support healthcare providers effectively.

From how healthcare providers deliver care to patients through to the functional details of individual medical devices, our Key Account Managers (KAMs) receive regular, practical training. This approach ensures they can see our services from the customer’s perspective and provide solutions that genuinely meet clinical and operational needs.

Specialist Training in Endoscopy and Dental Equipment

This week, our KAMs are taking part in endoscopy and dental equipment repair training, led by our in-house experts Lewis Cox (endoscopy) and Dave Eveleigh (dental). These sessions cover:

• Common faults and their possible causes, helping KAMs recognise issues customers encounter every day.

• The importance of regular maintenance, reinforcing how proactive care extends the life of critical medical devices.

• Latest industry developments, ensuring our team is informed about the newest technologies and best practices.

Why Ongoing Training Matters

Regular KAM healthcare training ensures our Key Account Managers stay up to date with the rapid developments in medical device technology. With healthcare equipment and standards evolving quickly, continuous technical learning allows our team to understand the newest devices, materials, and best practices.

This means they can confidently discuss the latest innovations with customers and anticipate the challenges that may arise when new technology is introduced. By keeping their skills current, our KAMs are better equipped to identify potential issues early and recommend solutions that support both patient safety and operational efficiency.

Benefits for Healthcare Providers

For our customers, the value of KAM healthcare training is clear. Healthcare providers benefit from faster problem resolution because our Key Account Managers can quickly recognise common faults and suggest the right course of action.

Their enhanced knowledge leads to more informed advice whether it’s recommending preventative maintenance or identifying the most suitable equipment for a specific clinical setting. This proactive approach helps reduce downtime, supports better planning for equipment lifecycles, and ensures that critical devices remain reliable when patients need them most.

In short, continuous training allows Avensys to deliver a higher level of service and to act as a trusted partner in maintaining the quality and safety of healthcare technology.

By combining technical know-how with customer-focused training, our KAMs can anticipate challenges and offer proactive solutions strengthening relationships and delivering the high standard of service our customers expect.